When you start Outlook 2003, you may receive the following
error message:
Cannot start Microsoft Outlook. Unable to
open the Outlook window. The set folders could not be opened. The server is not
available. Contact your administrator if this condition persists.
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This issue may occur if you deploy Outlook 2003 with the
Microsoft Office 2003 Custom Installation Wizard and specify a personal folder
(.pst) file in the Windows Installer transform (MST file) by using the
Default location for PST files path option. The problem occurs
because you specify a file name instead of a folder path.
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To resolve this issue for future installations of Office,
use the Custom Installation Wizard to edit the MST file. To do this, follow
these steps:
| 1. | On the Change Office User Settings page
(page 10 of 24), expand Microsoft Outlook 2003, expand
Miscellaneous, and then click PST Settings.
|
| 2. | In the right pane, double-click Default location
for PST files, and then type the path that you want in the
Default location for PST files box. For example, type
%USERPROFILE%\Local Settings\Application
Data\Microsoft\Outlook\. |
| 3. | Click OK, and then follow the steps to
complete the wizard. When you have corrected the MST file, deploy Office by
using the correct MST file. |
To resolve this issue for an existing installation of Outlook
that is experiencing this problem, specify the .pst file by using the
Mail icon in Control Panel.
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When you run the Custom Installation Wizard, on the
Change Office User Settings page (page 10 of 24), you can make
changes to any Office user setting on the computer where this MST is deployed.
When you click
Miscellaneous PST Settings, you can specify a
default location for .pst files. In the
Default location for PST
files box, you can use environment variables such as %USERPROFILE%.
For example, you can give the location %USERPROFILE%\Local Settings\Application
Data\Microsoft\Outlook\.
However, you cannot specify a file name
instead. For example, you cannot specify %USERPROFILE%\Local
Settings\Application Data\Microsoft\Outlook\%USERNAME%.PST. If you do this, an
error occurs when you try to start Outlook.
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